Customer FAQs
We use high-quality materials including 925 sterling silver, natural pearls, crystals, lapis lazuli, malachite, and other semi-precious stones. Each piece is handcrafted to ensure quality and uniqueness.
Yes! Most of our pieces are made with skin-friendly materials such as nickel-free 925 silver and gold-plated silver, suitable for sensitive skin.
Avoid exposure to water, perfumes, or harsh chemicals. Store your jewelry in a dry place and clean it gently with a soft cloth after wearing.
Yes, we ship to most countries including the US, Europe, Asia, Australia, and Canada. Shipping rates and times vary based on your location.
Orders are typically processed within 1–3 business days. Shipping to the US and Australia usually takes 5–14 business days.
Yes, we offer a 30-day return or exchange policy after you receive your items. The items must be unused and in original packaging.
Once your order is shipped, you will receive a confirmation email with a tracking number and link.
Yes, every order comes with our signature packaging. If you need special gift wrapping, please leave a note at checkout.
We currently do not offer custom designs, but we’re working on offering limited personalization in the future!
Yes, every piece is handcrafted by our team of artisans to ensure quality, uniqueness, and attention to detail.
Our gold-plated jewelry is made with high-quality plating techniques. With proper care, it remains shiny and long-lasting.
We do not charge any sales tax. However, depending on your country, you may be responsible for any customs duties imposed by your local authority.
We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and Apple Pay. More local payment options are being added soon.
If your order hasn't been processed yet, you may contact us within 12 hours to make changes or cancel.
Each product page includes a sizing guide. Feel free to contact us for personalized advice.
Please contact us within 48 hours with photos of the item and packaging. We’ll send a replacement or refund you as soon as possible.
Some of our designs are limited edition. If an item is sold out, it may not return. You can subscribe to our newsletter for restock alerts.
Absolutely! At checkout, you can choose a different shipping address and add a custom note. We never include price receipts in the package.
Yes, we use natural gemstones sourced from trusted suppliers. Each stone has its own color, energy, and personality—just like you.
Yes, we welcome wholesale inquiries and offer discounts on bulk orders. Please contact us via email for collaboration opportunities.
Each crystal carries unique metaphysical properties. For example:
Amethyst helps with calm and clarity.
Rose Quartz promotes love and emotional healing.
Tiger’s Eye boosts confidence and inner strength.
Lapis Lazuli enhances intuition and self-expression.
Listen to your intuition—what are you drawn to? Often, the stone you feel attracted to is the one your energy needs. You can also choose based on intention: calm, love, focus, or protection.
Yes. Crystals absorb energy. You can cleanse them with sage, moonlight, or gentle water (only for water-safe stones). Charging under full moonlight is a popular method.
Absolutely! Many crystals work in harmony. For example, combining clear quartz (amplifier) with any other stone can enhance its effect.
Yes. Our pieces are often designed with chakras in mind. For example:
Blue crystals support the Throat Chakra (communication).
Green or pink stones aid the Heart Chakra (emotional balance).
Black stones protect the Root Chakra (grounding & security).
Keep it effortless—pair a dainty crystal necklace with a white tee and jeans for a soft, elevated look. Or layer different lengths and colors for a bolder, personalized style.
Absolutely. A refined pearl + crystal combo or baroque design can elevate any dress. Many of our pieces are designed for versatility—day to night transitions.
Stick to 2–3 layers with varying lengths and textures. For necklaces: choker + mid-length + pendant. For bracelets: mix chunky stones with dainty chains for contrast.
Many of our designs are gender-neutral. We believe energy and beauty belong to everyone—regardless of gender.
Yes, our pieces are designed to complement, not compete. Mixing vintage, minimalist, and energy jewelry creates a layered story that’s truly yours.
Absolutely! Our handcrafted pieces are meaningful and timeless—perfect for birthdays, anniversaries, graduations, or just because. Each order comes in elegant packaging ready for gifting.
Yes. During checkout, you can leave a custom message. We’ll print or handwrite it on a message card, and no pricing info will be included.
Yes! We offer digital gift cards in various amounts. It’s a perfect option if you're not sure which piece to choose for someone.
We create jewelry with intention—each piece is designed to carry energy, emotion, and meaning. Our collections fuse natural materials, artisan craftsmanship, and modern style.
We are an independent, women-led studio based in Vanke Center Tower A, Fuzhou North Road, Shibei District, Qingdao, Shandong, China. We ship globally and work with creators from all over the world.
Yes! We love hearing from you. After receiving your order, you’ll get an email invite to leave a review with photos or feedback.
Contact us within 12 hours of placing your order. We’ll do our best to help you make changes before it’s processed.
We’ve got you covered. If your parcel is delayed or lost in transit, we’ll investigate and resend or refund accordingly.
We’re working on it! Subscribers to our newsletter will be the first to know when it launches and receive exclusive perks.
You can reach us via email at support@tidepioneer.com or DM us on Instagram, of course, WhatsApp is also a good choice. At the bottom of the website and on the Contact Us page, there are various ways to get in touch with us. We typically respond within 24 hours on business days.
We are committed to low-impact, mindful production. Many of our pieces use recycled metals and responsibly sourced stones, designed to last and reduce waste.
We work with trusted suppliers who provide ethically and sustainably sourced crystals and stones, often from small-scale mines that follow fair labor practices.
Yes, whenever possible. Our 925 sterling silver and gold-plated materials are often derived from recycled sources without compromising quality.
Yes. Our packaging is plastic-free, recyclable, and made with FSC-certified paper. We believe in beautiful design with a lighter footprint.
Yes. A portion of our profits is donated to women’s empowerment and environmental restoration projects. We believe jewelry can be a force for good.
We produce in small batches to minimize overstock, and many offcuts from gemstones or metals are reused in new designs.
Yes, all of our makers work in safe, respectful environments with fair wages. Many are women-led studios we collaborate with long term.
Because our pieces are handcrafted with natural materials, each one is slightly different—these variations are part of their charm and authenticity.
Yes, we're constantly improving. Upcoming initiatives include carbon-neutral shipping options, refillable pouches, and more circular design systems.
Because we believe beauty shouldn't come at the planet’s expense. We design for the conscious consumer—those who care about both aesthetics and impact.
Yes, many of our designs are released in small batches and may not be restocked. We believe in mindful creation, not mass production.
Not always. Some designs are seasonal or made from rare materials. We recommend signing up for restock alerts or shopping early for limited releases.
Our inspiration comes from nature, mythology, astrology, and the emotional world of modern women. Every piece is created with symbolism and intention.
Yes, we only use natural pearls, genuine semi-precious stones, and high-quality crystals. We never use plastics or imitations.
Yes! We often release themed collections for Valentine’s Day, Mother’s Day, Christmas, and New Year. They make heartfelt and meaningful gifts.
Sometimes yes. For exclusive drops, VIP subscribers will be notified in advance with early access links.
Absolutely. Many customers collect our themed designs over time. The limited nature, symbolism, and craftsmanship make them meaningful keepsakes.
Yes. We offer curated bundles for gifting or self-love. These sets are often priced with savings and designed to complement each other.
We launch new designs every 1–2 months, inspired by seasonal colors, energies, and customer feedback.
Our signature pieces often include natural pearl necklaces, crystal bead bracelets, and symbolic earrings inspired by myth or astrology. You can find them in the “Bestsellers” section.