Shipping Policy
Shipping Time: After your order is successfully placed, we guarantee dispatch within 48 hours. There may be delays during holidays. Orders will be shipped in the order they are received, directly from China. Rest assured, we will process your order as quickly as possible.
Shipping Method: We use international air freight for all shipments to ensure efficient delivery.
Shipping Fee Rules:
Free shipping is available for orders over $79.
For orders under $79, the shipping fee depends on the package weight. The rates are as follows:
For packages up to 0.5 kg, the shipping fee ranges from $16 to $30.
For packages over 0.5 kg, an additional charge of approximately $3 will apply for every extra 0.5 kg.
Address Errors:Please ensure the accuracy of the shipping address when placing your order. We are not responsible for any delays or losses caused by incomplete or incorrect addresses that prevent the delivery of your package.
Returns Policy
To initiate a return or exchange go to My Accounts page here.
We have a 30 day return policy. Return your items within 30 days from date of purchase for a full refund.
We’re sure you’ll be happy with our high quality products. But if for any reason you’re not 100% in love with it, we’ll take it back, no questions asked.
Partial refunds are given if the item is not in its original condition is damaged or missing parts for reasons not due to our error.
We don’t accept returns or give refunds for damaged items after 30 days. If your item arrived damaged, contact us immediately.
Applicable Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your return. If approved the refund will be processed and a credit will automatically be applied to your original payment method.
Return Shipping
To return your product please start a return on My Account page or contact us by email at support@tidepioneer.com and we will send you the return address. You will be responsible for paying your own shipping costs for your returns. Shipping costs are non-refundable.
Order Cancellation
In order to cancel your order, you must contact us within 24 hours of placing your order. Any cancellation requests after the 24 hour period won’t be accepted.