Heartlight Bracelet

Elegant Heart-Cut Crystal Charm for Everyday or Special Occasions

The Heartlight Bracelet features a stunning heart-cut Austrian crystal charm, blending subtle elegance with eye-catching sparkle. Designed for both daily wear and memorable moments, this bracelet is a timeless piece that reminds you every day: you are cherished, seen, and loved.

Materials: Austrian crystal & hypoallergenic alloy 
Size: 17cm + 2cm extender

Perfect as a gift for her, a romantic gesture, or a personal keepsake, the Heartlight Bracelet adds meaning and shine to any look.

Shipping Time

We strive to ship all orders within 24 business hours (Monday to Friday).

If your payment is completed on a Friday, your order will be shipped as early as the following Monday.

Tidepioneer partners with world-renowned carriers such as DHL, FedEx, and UPS. Most orders are delivered within 7–14 business days to major countries.

For remote or special regions, we may use other courier or postal services. Actual delivery time may vary depending on local logistics conditions.

Shipping Policy

We offer free worldwide shipping on all women’s jewelry products for orders over $100.

For orders under $100, the shipping cost will be shown at checkout based on your region and order weight.

Customs & Duties

When your order arrives in your country, customs duties or taxes may apply, depending on your country’s regulations.

Customers are responsible for any customs clearance fees and import taxes.

If you have questions, feel free to contact our customer service team.

Delivery Notice

To ensure prompt and smooth delivery, please provide accurate and complete shipping information, including your phone number and full address.

This will help ensure that your package is delivered without delays or issues.

Please note, we are not responsible for delivery failures or lost packages caused by:

• Incorrect phone number
• Inaccurate or incomplete address
• Failure to respond to courier calls or messages

If a package is returned, any customs duties, return shipping fees, or additional costs will be the responsibility of the customer.

Return Shipping & Lost Item Policy

• our company’s pickup service and the package is lost, we will take full responsibility.
• by the customer using an independent courier, we are not liable for any lost packages during transit.

Courier Customer Service Contacts

For smoother shipping support, here are official contact numbers for FedEx and DHL in the US, UK, Canada, and Australia:

FedEx Support

• United States: +1 800-463-3339
• Canada: +1 800-463-3339
• Australia: +61 13 26 10

DHL Support

• United States: +1 800-225-5345
• Canada: +1 855-345-7447
• Australia: +61 13 14 06

For more countries, please visit the official websites:

• www.fedex.com
• www.dhl.com

First Purchase Assurance

Your first order is eligible for FREE returns. Tidepioneer isn’t liable for any loss or damage during shipping. For refunds, please refer to our Return & Exchange Policy.

Cancellation

We will accept an order cancellation before the product is shipped or manufactured, you will receive a full refund.. We cannot cancel the order once the product has been shipped.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. 
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

If you find there is a problem with your order or are unhappy with your jewelry in any way when you receive it please contact us immediately. Do not Bump, drop, wear, corrosion, oxidation or wear the jewelry. Our customer service team will be happy to discuss any issue with you and will be able to replace your jewelry with another one if required. Tidepioneer is responsible for return cost incurred due to any quality-related issues. For reasons determined solely by the customer, or other factors as determined by Tidepioneer, the customer will be responsible for shipping.

We also offer a 30-day money-back guarantee providing the jewelry has not been Bump, drop, wear, corrosion, oxidation or worn. After the 30-day period, please contact our customer service team for solutions.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How much refund can I get?

Brand New jewelry

- Not worn, unused
- No damage caused by bumps, falls, wear, corrosion or oxidation

Full refund

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@Tidepioneer.com.

Please contact our Customer service at support@Tidepioneer.com to get the return address.

FAQs

1. How can I request a return? What steps do I need to follow?
Thank you for reaching out! To initiate a return, please follow these steps:

1️⃣ Contact our customer service team with your order number.

2️⃣ Ensure the product is unused, unaltered, and in its original packaging.

3️⃣ Our customer service team will provide the return address and further instructions.
 
 
2. How long will it take to process my refund?
Once we receive your returned product and confirm it meets the return criteria, your refund will be processed within 3-5 business days.
 
 
3. Do I need to pay for return shipping?
In most cases, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product.
 
 
4. Can I return an item without the original packaging?
To ensure the item is returned in good condition, we recommend using the original packaging.
If the original packaging is unavailable, please pack the item securely in a protective bag or box to prevent damage during transit.
 
 
5. How will I know if my return has been approved for a refund?
Once we receive and inspect your returned item, we will notify you via email whether your return has been approved or rejected.
If approved, The refund will be processed and credited back to your original payment method.
 
 
6. What if my package was damaged during shipping?
If your package arrives damaged, please take clear photos of the box and product immediately and contact our customer support. We will assist you with a replacement or refund claim.
 
 
7. What if I receive my order late? Can I return it?
If your order is significantly delayed due to our error, you may be eligible for a refund.
However, delays caused by Customs clearance, Shipping carriers, or Incorrect addresses provided by the customer do not qualify for a refund.
 
 
8. I lost my order receipt. Can I still request a return?
Yes! If you provide your order number or proof of purchase, we can process your return. If you placed the order using a customer account, we can verify your purchase history.

Email: support@Tidepioneer.com
WhatsApp: +852 6574 8157